30 Minutes to Deal with Difficult People (30 Minutes) - download pdf or read online

By Cary L. Cooper, Suzan Lewis

ISBN-10: 0585465576

ISBN-13: 9780585465579

ISBN-10: 0749425245

ISBN-13: 9780749425241

This article offers pointers on facing tricky staff and employers tactfully and successfully.

Show description

By Cary L. Cooper, Suzan Lewis

ISBN-10: 0585465576

ISBN-13: 9780585465579

ISBN-10: 0749425245

ISBN-13: 9780749425241

This article offers pointers on facing tricky staff and employers tactfully and successfully.

Show description

Read Online or Download 30 Minutes to Deal with Difficult People (30 Minutes) PDF

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Additional resources for 30 Minutes to Deal with Difficult People (30 Minutes)

Example text

36 30 Minutes to Deal with Difficult People Indeed, resorting to a ‘fight’ or ‘flight’ response is psychologically damaging because it harms our self-esteem when we fail to gain mastery in a situation. However, the alarm reaction, known as ‘fight or flight’ is the normal physiological response to such stress-provoking situations and denial can cause us to experience frustration and stress-related psychosomatic disorders. A combination of chemical transmitters known as adrenaline and noradrenaline are involved in the ‘fight or flight’ response.

Is this really necessary? Resolve to arrive last and leave first at least twice during the week. Take all your holiday allocation and ensure that your staff follow your example. Take regular exercise; learn and use some form of relaxation technique. Do not expect to totally change your behaviour from the ‘Type A’ to the ‘Type B’ style. This is an unrealistic and 50 30 Minutes to Deal with Difficult People impossible goal. Trying to get a hare to move around just like a tortoise is evolutional suicide; just ask the fox!

Change the way you relate to the other person by being assertive, rather than becoming aggressive or angry. Ultimately it means that you refuse to allow another person to control your behaviour. Dealing with criticism Dealing with ‘difficult’ people at work is likely to require us to both receive and give criticism and many people find this difficult to do effectively. The following guidelines will help to reduce the pressures that we experience when both giving and receiving criticism. The key phrases to remember are: remain calm; stay positive; be objective; use brief, clear statements; be constructive It helps if we remember that criticism should be directed at the behaviour which we are finding difficult (and is having a negative impact on our own behaviour, performance or well-being) rather than the personality or attitudes of the other person.

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30 Minutes to Deal with Difficult People (30 Minutes) by Cary L. Cooper, Suzan Lewis


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